Table of Content

Privacy Policy

Lagos Shortlet Apartments (LASA)

Last updated: July 2026

This Privacy Policy explains how Lagos Shortlet Apartments (referred to as “LASA”, “we”, or “us”) collects, uses, stores, and protects your personal information. It applies to all guests, clients, and visitors who interact with LASA through our website, WhatsApp, Airbnb, or any other channel.

By making a booking or enquiry with LASA, you agree to the collection and use of your information as described in this policy.

Who We Are

Lagos Shortlet Apartments is a property management and shortlet company operating in Lagos, Nigeria. We manage fully serviced apartments in Ikoyi, Victoria Island, Lekki, and Eko Atlantic City. We also provide chauffeur services and real estate advisory services.

If you have any questions about this policy or how your data is handled, contact us using the details at the end of this page.

Information We Collect

LASA collects the following types of personal information:

Information you provide directly:

Full name
Phone number
Email address
Government-issued ID details (collected at check-in as required by Nigerian law)
Number of guests and stay details
Payment information (bank transfer references or Airbnb transaction records)
Any additional information you share when contacting us via WhatsApp or email

Information collected automatically:

Website usage data, including pages visited and time spent on the site
Device type and browser information
IP address

Information from third parties:

Booking details shared with us by Airbnb when a reservation is made through their platform

How We Use Your Information

LASA uses your personal information for the following purposes:

To process and confirm your booking
To communicate with you before, during, and after your stay
To verify your identity at check-in as required
To process payments and issue receipts
To manage housekeeping, maintenance, and other services during your stay
To respond to enquiries, complaints, or feedback
To send booking reminders or updates relevant to your reservation
To comply with applicable Nigerian laws and regulations
To improve our services and website based on usage patterns

We do not use your information for unsolicited marketing without your consent.

Legal Basis for Processing

LASA processes your personal information on the following grounds:

Contract performance: processing is necessary to fulfil your booking and deliver the services you have requested
Legal obligation: we are required by Nigerian law to collect and retain certain guest information, including ID verification
Legitimate interests: we process some information to manage our business, improve our services, and maintain the security of our properties
Consent: where we rely on consent, you have the right to withdraw it at any time

How We Share Your Information

LASA does not sell your personal information to any third party.

We may share your information in the following limited circumstances:

Service providers: we may share information with trusted partners who assist in delivering our services, such as payment processors or property management systems. These partners are bound by confidentiality obligations.
Airbnb: If you book through Airbnb, their platform will have access to booking-related information in accordance with Airbnb’s own privacy policy.
Legal requirements: we may disclose your information to Nigerian law enforcement or regulatory bodies where required by law.
Safety and security: we may share information with building management or security personnel where necessary to protect the safety of guests or property.

Data Retention

LASA retains your personal information for as long as necessary to fulfil the purposes described in this policy.

Booking records are retained for a minimum of 3 years for accounting and legal compliance purposes.
ID verification records are retained in line with applicable Nigerian regulatory requirements.
Enquiry records where no booking was made are retained for up to 12 months.

After the applicable retention period, your information is securely deleted or anonymised.

Data Security

LASA takes reasonable steps to protect your personal information from unauthorised access, loss, misuse, or disclosure.

These steps include:

Limiting access to guest information to authorised LASA staff only
Using secure communication channels for sharing sensitive information
Storing booking and payment records securely

No system is entirely secure. If you have reason to believe that your information has been compromised, contact us immediately using the details at the end of this policy.

Your Rights

As an individual whose data we process, you have the following rights under the Nigeria Data Protection Act (NDPA) 2023:

Right to access: you can request a copy of the personal information LASA holds about you
Right to correction: You can ask us to correct inaccurate or incomplete information
Right to deletion: You can request that we delete your personal information, subject to legal and contractual obligations
Right to object: You can object to the processing of your information where we rely on legitimate interests as our legal basis
Right to withdraw consent: Where processing is based on consent, you can withdraw it at any time without affecting the lawfulness of prior processing
Right to lodge a complaint: You have the right to report concerns about how LASA handles your data to the Nigeria Data Protection Commission (NDPC)

To exercise any of these rights, contact us using the details at the end of this policy. We will respond within 30 days.

Cookies and Website Tracking

Our website may use cookies and similar tracking technologies to understand how visitors use the site and to improve the experience.

Cookies are small text files stored on your device when you visit a website. They do not collect personally identifiable information on their own.

You can control or disable cookies through your browser settings. Disabling cookies may affect how some parts of the website function.

Third-Party Links

Our website may contain links to third-party platforms, including Airbnb. LASA is not responsible for the privacy practices of any external websites or platforms. We encourage you to read the privacy policies of any third-party services you use.

Children's Privacy

LASA services are intended for adults aged 18 and above. We do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently collected information from a minor, contact us immediately and we will delete it.

Changes to This Policy

LASA may update this Privacy Policy from time to time. The version published on our website at the time of your interaction with us will apply. We encourage you to review this policy periodically.

Material changes will be communicated via our website or directly to guests with active bookings where appropriate.

Contact

For questions about these terms, or to raise a complaint or dispute, contact LASA directly:
WhatsApp: 09065159925
Email: info@lagosshortletapartments.com.ng
Website: lagosshortletapartments.com.ng

Table of Content

Privacy Policy

Lagos Shortlet Apartments (LASA)

Who We Are

Information We Collect

How We Use Your Information

Legal Basis for Processing

How We Share Your Information

Data Retention

Data Security

Your Rights

Cookies and Website Tracking

Third-Party Links

Children's Privacy

Changes to This Policy

Contact

Your Group. One Home. Daily Service.

Important links

Our Services

Locations

Opening Hours

Contact